![]() We will replace defective products with an exchange for the same model and style ONLY. It is crucial that ALL packaging- the bubble wrap, the box and pallet be saved, as required by the insurance company to file and successfully submit a claim of damage. It is imperative that you document the damage(s), this means photos of the exterior of the box MUST be supplied along with photos of the visible damage(s). ![]() In the event that damage is reported beyond 72 hours of delivery, MABRU POWER SYSTEMS (MABRU STORE) will not accept any responsibility in replacing and/or further servicing your order. If damage is discovered after accepting a shipment, it MUST be reported to MABRU POWER SYSTEMS (MABRU STORE) within 72 hours of the delivery. ![]() If any damage is present, it MUST be noted on the carriers slip and reported to MABRU POWER SYSTEMS (MABRU STORE) IMMEDIATELY. Upon receiving shipments from MABRU POWER SYSTEMS (MABRU STORE) and our partner shipping carriers, it is critical that you IMMEDIATELY inspect the package for damage PRIOR to signing for it and before accepting delivery from the carrier. While we take extra measures to ensure safe and secure shipment of your product, issues during shipment – while rare – are possible. Insurance MUST be applied to your return and tracking information of your return must be supplied to MABRU POWER SYSTEMS (MABRU STORE) via email thoroughly inspect each item(s) prior to shipment to ensure and guarantee that the item(s) is free of any cosmetic damages and/or missing parts. Please ensure the item(s) are returned in its original packaging and properly secured for return shipment. We will respond with instructions on how to return the item(s). ![]() If you need to return an item, please Contact Us with your order number and details about the item. We reserve the right to refuse returns or assess additional fees at our discretion, if the merchandise is not in the original packaging and ready-to-be-sold condition. A 30% RESTOCKING FEE WILL BE APPLIED TO ALL RETURNS. Returns initiated beyond 30 days of delivery will only be granted MABRU POWER SYSTEMS (MABRU STORE) credit. You may return most new, unopened items within 30 days of the delivery for a refund, returns made within 30 days of purchase will be refunded to the original form of payment. We will never charge an increased shipping fee without your consent! You will be notified if the actual shipping cost exceeds the estimated shipping cost. Due to the distance, shipments will take a minimum of 5 business days to arrive.Įxpedited shipping costs displayed on our website are only an estimate. Promotional Shipping (e.g., free shipping) is only applied to orders shipped within the contiguous United States and does not apply to Alaska, Hawaii, Puerto Rico or the US Virgin Islands.Īll shipments to Alaska or Hawaii and any other territories under the control of the United States may incur additional shipping charges based upon the weight of the package. There are restrictions on some products and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. Each shipping cost will be calculated when the full postal address and email address are received to verify with the best Logistics Transport to be delivered door to door and the customer will be communicated via email to agree on the shipment.
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